Privacy Policy

Your privacy is of utmost importance to us at ASICREPAIR.in. This Privacy Policy details how we handle, protect, and process the personal information you share with us when using our ASIC miner repair services, diagnostics, and spare parts platforms. This policy is compliant with the Information Technology Act, 2000 and applicable Indian data protection regulations.

1. Information We Collect

We collect only the information strictly necessary to process, repair, and return your mining equipment:

• Contact Details: Your name, phone number, shipping address, email address, and WhatsApp number.
• Equipment Specifications: Miner models, serial numbers, hashboard logs, firmware versions, and diagnostic history.
• Communications: Diagnostic quotes, WhatsApp conversations, email correspondence, and repair approval confirmations.
• Transaction Data: Repair invoices, payment receipts, and shipping tracking numbers.
• Website Usage Data: Pages visited, browser type, device information, and approximate location (via Google Analytics).

2. How We Use Your Information

We utilise the collected information exclusively for the following purposes:

• To provide accurate repair diagnostics, pricing quotes, and status updates.
• To generate and process safe return shipping labels for your miners.
• To contact you with progress reports, hashboard status logs, and warranty updates.
• To send service reminders, maintenance recommendations, and relevant product information (only with your consent).
• To improve our website experience, service quality, and customer support processes.
• To comply with applicable laws, regulations, and legal processes.

3. Data Sharing & Third Parties

We maintain strict policies around data sharing:

• We do not sell, rent, or lease your personal data or repair history to third parties for marketing purposes.
• Your hardware diagnostics are strictly private and used only for internal quality assurance.
• We may share limited information with shipping partners (Blue Dart, Delhivery, etc.) solely for delivery purposes.
• We use Google Analytics (GA4) for website analytics — this service collects anonymised usage data. You can opt out via your browser settings or the Google Analytics Opt-out Browser Add-on.
• We use Supabase for secure data storage. Your data is stored on encrypted servers with industry-standard security.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information:

• All data transmissions are encrypted via SSL/TLS (HTTPS).
• Payments are processed securely through trusted payment gateways — we do not store credit/debit card details on our servers.
• Access to customer data is restricted to authorised personnel only.
• Regular security audits are conducted to identify and address vulnerabilities.

5. Cookies & Tracking

Our website uses the following cookies and tracking technologies:

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Repair records: Retained for 2 years from the date of service for warranty and quality reference purposes.
• Transaction data: Retained for 7 years as required by Indian tax and accounting regulations.
• Website analytics: Anonymised data retained for 14 months (Google Analytics default).
• Account data: Retained until you request deletion or deactivation of your account.

7. Your Rights

Under applicable Indian law, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at support@asicrepair.in. We will respond within 30 days.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts in Akola, Maharashtra.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team: